LIMITED STOCK AVAILABLE! Delivery in 1-3 Days for USA Customers

FAQ


  • How can I place an order?
    To place an order for your favorite item you need to:
    - Go to the link of your favorite product.
    - Check the quantity if you would like to order more than 1.
    - Click ’ADD TO CART’ button to proceed to checkout.
    - And finally select the billing method, provide shipping information and an e-mail address to receive confirmation. 

  • How do I know my order has been confirmed?
    You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and a listing of the item(s) you have ordered.

  • What should I do if I didn’t receive confirmation?
    We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away. 

  • How do I cancel an order?

    If you need to change or cancel your order, please contact us immediately to admin@theauthenticgrill.com and it must before 24 hours has passed that is the time we take to process the order. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

    Please note that any orders that have already been packed or shipped cannot be canceled.

  • How can I pay my order?
    We offer safe shopping and accept payment via Paypal, Credit card or Debit card (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network). So you can choose the most suitable one for you. All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

  • What currency are your prices listed in?   
    All prices listed in US Dollar.

  • How secure is my personal information?
    Mirroressentials adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

SHIPPING INFORMATION
  • Where do you ship? We provide international shipping all over the world. The product price does not include shipping cost. 

  • The courier tried to deliver the package but I wasn't at home, what should I do?
    Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

  • I ordered multiple items but I have only received one/some of them. Why?

    We do our best to reduce costs on your end so that you do not have to pay high premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.

  • I tracked down my order and the status says Return to Sender, what should I do?
    In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.

    As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any replacement for free and you may need to place the order again. 

  • Delivery

    Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

 RETURNS
  • What is your return policy?
    If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 10 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. MirrorEssentials reserves the right to deny any return request.

  • When are returns not possible?
    If you have placed an order with a wrong item/address; you need to contact our customer services in order to receive the appropriate resolution. You’re not eligible for a return for the following reasons. If:
    - The order is not corrected within 24 hours.
    - The product is not broken or it is not defective or is damaged because of use or
    - The product is not in the same condition as you received it.
    - Received the ordered correct item. 

  • How long is the return process?
    Processing returns may take up to 15 business days from the day we received your return request. We will email you to confirm once your return has been processed.